Choose the right support route
| Route | Best for | Prepare |
|---|---|---|
| In-app live chat | Account-linked questions | Username and a short issue summary |
| Registered agent channel | Access and account coordination | Registered mobile number |
| Payment support | Pending deposits or withdrawals | Amount, MYT time and reference |
| Technical support | Install and app errors | Device, OS version and screenshot |
What to include in your message
- Your registered username or mobile number.
- Android, iPhone or Windows and the operating-system version.
- A concise description of what happened and when.
- A screenshot with passwords, OTPs and full bank details hidden.
- For payments, the amount, MYT time and gateway reference.
Account security: Support should not need your full password, banking password, card PIN or OTP. Never install a replacement app from an unsolicited message.
Try these guides first
Installation
APK blocked, iOS profile or Windows setup.
Open guideBanking
FPX, DuitNow, e-wallet and pending payments.
Open guideFAQ
Short answers to common 918Kiss questions.
Read FAQLanguages and availability
918Kiss support is available 24/7 in English, Bahasa Malaysia and Chinese. Response time can vary during busy payment windows, so avoid sending multiple tickets for the same issue unless new information becomes available.
